Pricing — PulseSense.ai
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Pricing & Plans

From your first survey to an AI-powered, enterprise-wide CX programme.

Scale when you're ready.

Every tier runs the loop — deeper as you grow SenseAnalyseAct

Multi-Tenant Architecture

Model your business as organizations, tenants, and workspaces. Each layer carries the billing and data boundaries your team needs to scale cleanly.

5-Role RBAC

Five canonical roles separate platform operations, billing ownership, tenant administration, workspace management, and end-user access.

Flexible Billing

Self-service tiers, sales-led Strategic plans, credit subscriptions, and add-on packs all flow through the same Polar-backed billing model.

All prices in ZAR, excl. VAT, billed monthly.Pay annually and get 2 months free

free trial

Trial

Free for 14 days

SenseAnalyseAct

Try PulseSense, no commitment

  • 1 user
  • 50 broadcasts / month
  • 25 engagements / month
  • Survey builder — 1
  • Broadcast builder — Template
  • Standard journey mapping
  • WhatsApp message fees included
Start free trial
starter

Starter

R 999 /month

SenseAnalyseAct

Start capturing customer feedback

  • Everything in Trial, plus:
  • 1 user
  • 100 broadcasts / month
  • 50 engagements / month
  • Survey builder — 5
  • Broadcast builder — 5
  • No setup fee · monthly term
Buy now
engage

Engage

R 4 990 /month

SenseAnalyseAct

Build a consistent CX programme

  • Everything in Starter, plus:
  • 5 users
  • 1 000 broadcasts / month
  • 500 engagements / month
  • Survey & broadcast builder — 10
  • Notification / action triggers
  • Team management
  • 2 CX Specialist hours / month
Buy now

Setup fee R7 500 · monthly term

⚡ Recommended optimise

Optimise

R 19 900 /month

SenseAnalyseAct

AI insights and follow-up that optimise journeys

  • Everything in Engage, plus:
  • 10 users
  • 5 000 broadcasts / month
  • 2 500 engagements / month
  • Done-for-you profile setup
  • Custom journey mapping
  • AI survey builder — 5 / month
  • Insight Manager (AI)
  • Action Tracker — Core
  • 6 CX Specialist hours / month
Buy now

Setup fee R25 000 ·
12-month term

transform

Transform

R 49 000 /month

SenseAnalyseAct

CX intelligence and automation at scale

  • Everything in Optimise, plus:
  • 20 users
  • 15 000 broadcasts / month
  • 8 000 engagements / month
  • Survey & broadcast builder — 40
  • AI survey builder — 10 / month
  • Action Tracker — Advanced
  • API integration
  • 20 CX Specialist hours / month
Buy now

Setup fee R75 000 ·
 12-month term

strategic

Strategic

From R120k /month

SenseAnalyseAct

Tailored CX partnership

  • Everything in Transform, plus:
  • Unlimited users
  • Custom broadcast & engagement volumes
  • Unlimited survey, AI survey & broadcast builders
  • Insight Manager — bring your own model
  • Dedicated CX Specialist
  • CX Account Management
  • Priority support
Talk to sales

Setup fee quoted · custom term

Side by side

Compare all features.

Watch the 01 Sense → 02 Analyse → 03 Act loop unlock as you grow. All prices in ZAR, excl. VAT, billed monthly.

PulseSense plan feature comparison
Feature Trial Starter Engage Optimise ⚡ Transform Strategic
CX platform
Users1151020Unlimited
Done-for-you profile setup———✓✓✓
Customer journey mappingStandardStandardStandardCustomCustomCustom
Notification / action triggers——✓✓✓✓
Team management——✓✓✓✓
Customer engagement sense
Survey builder15102040Unlimited
AI survey builder———5 / month10 / monthUnlimited
Broadcast builderTemplate5102040Unlimited
Insights & action analyse act
Contact manager retention30 days30 days60 days90 days120 daysCustom
Insight Manager (AI)———✓✓BYOM
Action Tracker———CoreAdvancedAdvanced
Messaging & integration
Broadcasts included / month501001 0005 00015 000Custom
Broadcast overage*—R0.75R0.75R0.60R0.45Custom
Engagements included / month25505002 5008 000Custom
Engagement overage*—R1.95R1.95R1.60R1.20Custom
API integration————✓Custom
Support & CX services
Support response time72 hrs72 hrs48 hrs24 hrs8 hrsPriority
CX Specialist hours†——2 / month6 / month20 / monthDedicated
CX Account Management‡—————✓
Commercial
Setup fee§——R7 500R25 000R75 000Quoted
Contract term—MonthlyMonthly12 months12 monthsCustom

Included in every plan

  • Live dashboards
  • Trend analysis
  • Campaign launcher
  • Survey library
  • Group & subgroup manager
  • Campaign analytics
  • WhatsApp Business connection

* Overage is charged per unit up to twice your monthly allowance; beyond that, move up a plan or add a pack. WhatsApp message fees are charged by Meta directly to your WhatsApp Business account at Meta's published rates (Trial: included; plans on the shared PulseSense number: recharged at cost).

† Guidance on survey design, campaign optimisation and CX best practice. ‡ Strategic planning, onboarding assistance and quarterly CX reviews. § Waived on annual plans. BYOM = bring your own AI model.

Upgrade any time; downgrades take effect at the end of the term. Pay annually and get 2 months free.

Add-ons

Extend any plan without upgrading

Messaging
Broadcast pack10 000 broadcasts
R5 500 /month
Engagement pack5 000 engagements
R7 500 /month
Platform
Additional users5 extra platform users
R750 /month
Industry bundlesMotor dealers and insurers
On request
CX advisory
CX Specialist hoursBlock of 5 hours
R5 950
Journey workshopQuarterly session
R12 000 /session
Survey engineeringCustom design
R2 500 /survey

Start sensing your customers today

14-day free trial · Strategic plans and industry bundles on request

Talk to sales → Start free trial